Callie Snyder, the Production Supervisor at Frontier Title, graduated from UW-Madison with a BA in Social Welfare and has worked in the title industry for 16 years. She has been at Frontier Title since 2010 where she says, “I think I’m in the perfect spot in this company.”
Frontier Title’s Production Team conducts title research on properties to help determine legal ownership. Says Callie, “We’re the first step of the process.” As part of this research, the team must determine if there are any outstanding mortgages, liens, judgments or unpaid taxes associated with the property, as well as any restrictions, easements, leases, or other issues that might impact ownership. This entails a thorough examination of property records to make certain that the person or company claiming to own the property does, in fact, legally own the property and that no one else can claim full or partial ownership. The research is a critical service to those who wish to buy or sell property and must be accurate -– the team can’t miss anything.
It can be challenging detective work. In cases where there is no prior title on the property, Callie’s team often has to search back 60 years. Sometimes mortgages are posted incorrectly or don’t show up properly in county records which requires additional research. The work can be repetitive, but the type of search varies. Says Callie, “We’ll do some research on farms out in Dodge and Jefferson County that are huge parcels of land. Those searches take a long time but really change up the type of work we do.” Once Callie’s team completes their research, they prepare an abstract of title, which is a summary of what they found during the title search (i.e., the history of the ownership of the property).
Callie’s workdays are varied. “On a day-to-day basis my schedule can change on a dime,” she says. Callie is focused on helping out her team wherever help is needed. “What keeps my job from being monotonous is that I have the ability to work in different departments, and each day is never the same,” says Callie. “I enjoy the variety of the work. I’ve created this little niche for myself at Frontier, and I able to jump in and help out – whatever needs to be done.”
Callie enjoys being part of a constantly evolving industry that allows her to continue learning. For example, she has spent considerable time understanding one of Frontier Title’s software interfaces and has learned how to customize it, “because I like to teach myself things.”
When asked about Frontier Title’s strengths, Callie cites its hard working, knowledgeable team players. Callie believes the employees at Frontier Title are critical to its success and help to differentiate Frontier from its competitors. “We have a very loyal staff that has been in the industry a long time,” she says. “The people here have the expertise and knowledge to answer questions for customers promptly. I can’t say enough good things about my department. When I set a goal for them, there is no question in my mind that they will work as hard as they can to achieve that goal.”
Callie and her team help Frontier Title deliver strong customer service. Says Callie, “We’re very consistent in our work and we get our reports out when people ask for them.” The Production Team serves a critical role at Frontier Title, and Callie and her team relish being quietly behind the scenes. Says Callie, “So many of us have worked together for so many years. I think there’s comfort in working with the same people and trusting the results you’re going to get. I’m very fortunate – and our customers are very fortunate.”